Refund policy

Satisfaction Guarantee

We stand behind the quality of our brand-new products. If you are not completely satisfied with your purchase, simply return the item in its original, unused condition within 30 days for a replacement or a full refund.

Returns

If there's a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).

Customers are responsible for return shipping costs, except we will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a minimum 10% restocking fee. Labor fees are not refundable (e.g., custom built wheels).

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

This return policy applies to all products we sell, including bicycles and e-bikes. Bikes and e-bikes must be returned in like-new condition in their original packaging; the standard 10% restocking fee applies to any bike or e-bike returned in used condition.

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it, and we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 business days.

Exchanges

Need a different size, model, or color? We're happy to exchange it. Bring the item to our store or ship it back to us within 30 days of your purchase, and we'll swap it for the replacement you'd like, subject to availability. If there's a price difference, we'll charge or refund it.

For exchanges shipped back to us, customers are responsible for return shipping, and the standard 10% restocking fee applies to any item returned in used condition. Exchanges over $100 require a return authorization number, which can be obtained by phone or email (see "Returns" above).

Defective Products & Warranties

If an item is defective when it arrives or fails within 14 days of your purchase, we'll take care of it directly. Bring it in or ship it back and we'll repair, replace, or refund it — we cover the return shipping and waive any restocking fee. After 14 days, defects are handled through the manufacturer's warranty.

Most of the bikes, e-bikes, components, and gear we sell are warranted by their manufacturer against defects in materials and workmanship. Bring the item to us and we'll inspect it and file the claim with the manufacturer on your behalf. The manufacturer determines whether the issue is covered, whether it will be repaired or replaced, and how long it takes.

Warranties do not cover normal wear and tear, crash or impact damage, improper assembly by others, or modifications. Some warranty claims may involve labor or shipping charges — we'll always quote those to you before doing any work.

Ridgeline Bike & Ski is a trade name (DBA) of Cycle Path, LLC, an Idaho limited liability company.
10100 W. Overland Road, Boise, ID 83709
Phone: (208) 376-9240 · Email: service@ridgelinebikenski.com